Showing posts with label help outs. Show all posts
Showing posts with label help outs. Show all posts

Sunday, October 20, 2013

Google Help Outs - Take 2

After the aborted attempt at signing up for Google Help outs a couple of weeks ago (blog post here), I have been meaning to phone them up and sort it out. Meaning to..... meaning I keep forgetting to....
So, they contacted me via email, which resulted in me having a phone conversation with a very nice lady who sorted me out with a sign up code for my personal email address.
They were very quick in getting back to me, and this morning I received the email regarding booking in for the "New Provider Introductory Session" hangout. There was one available an hour later, so I booked myself in. An hour of fussing about, shower, hair.....sigh... anyway...I was ready.
I clicked join hangout when the call came through and was promptly told I had to install a plugin for hangouts. Of course I had forgotten that this is my new laptop. So after clicking install and praying it wouldn't take too long, I was ready.
A couple of connection issues later and I was talking to Dillon in America. He asked me a few questions about what I was planning on offering and I asked him loads of  "how do I do this..... " type questions.
This was my first experience of a Google hangout. I am bad enough on Skype with my family, I can't look at myself on the screen. Talking to a complete stranger on video this morning, all I could focus on was the bit of hair that was sticking out from my head.
Note to self when I start ( if I get the OK ), don't look at yourself on the screen, concentrate on the problem in hand.

Here is a link to my Help Out. 
I don't know whether the link will work for others to see as it is "pending review".

They are not sure of a start up date yet. I presume they want to sign up a minimum number of people to offer Help Outs. It won't be long though, so I have to practice with some one on hangouts, sharing screens, sending files, etc, so I don't look like a complete spoon if they sign me up.

Sunday, October 6, 2013

Google Help Outs

I was  all ready this morning for my Google Help Outs interview. I had been very excited to receive the email with the invite code, so I went straight on and put in the details for my proposed Help Out. I am aiming to do help with GAFE stuff, as that is what I do anyway!!
They got back to me with possibilities for the interview and I was scheduled in for 10.15 this morning.

So.... hair done, looking semi respectable (for a Sunday morning!), I was ready when the reminder ping went for the hangout.
Then it all hit the fan.

The school domain doesn't support hangouts. (It is set to on in the admin dashboard, but I think the hangouts thing is set higher up.)
I couldn't use my personal gmail account as the invite code is non transferrable.
I couldn't get in contact with the guy on the other end.

I was looking at the "waiting" indicator on the hangout notification.
Then I had to click the cancel button for it. I felt so rude to the person sat on the other end!!
You can't email them, you have to phone. On weekdays.
So tomorrow, the plan is to phone them to see if they will extend the invite to my personal account.

I have just come in from the garden, taking out my frustration on the weeds.